11.1 When all Product(s) which are the subject of an Order have been manufactured or received the Company will contact the Customer or the Customer’s representative to arrange Delivery
(supply-only Orders) or Installation. Split deliveries are not normally possible to avoid loss or damage to individual items or components left on Site. The Company may at its sole discretion decide to undertake part deliveries under certain circumstances.
11.2 All deliveries for supply-only Orders are chargeable at the rate shown in your Estimate. No delivery charge is usually payable when the Company is also undertaking installation of the Product(s).
11.3 Specific delivery times are not available although we will generally indicate AM or PM to assist your planning. Many factors outside our control affect delivery times and we cannot guarantee to meet our
scheduling although we can arrange for our drivers or installers to contact you when in close proximity for you to make arrangements for access. The Company does not accept liability for any costs or damages
including direct indirect or consequential losses arising out of late delivery of any Product(s) whether such delivery is by our own transport or third party delivery.
11.4 Deliveries will be made to the Site address unless previously advised otherwise. Late changes to the delivery address may affect the pre-arranged delivery date and can incur additional costs.
11.5 The Customer must give the Company at least two (2) days notice (our transport) or five (5)
days notice (third party delivery) if a pre-arranged delivery date needs to be changed. Failure to
meet this provision will result in an additional delivery charge which must be paid before a further delivery date can be arranged.
11.6 Where Product(s) are available for delivery and The Customer wishes to delay delivery by more than five (5) working days we will store the goods at your risk. The balance of the Order value minus the
installation charge then becomes due and payable. The Company will undertake to store deliverable Product(s) for up to one (1) calendar month from the original delivery date
and reserves the right to charge storage fees at a daily rate dependant on the size and value of the stored Product(s). Any such storage charge must be paid before the Product(s) can then be released from our
warehouse for delivery.
11.7 It is the responsibility of the Customer to provide adequate handling time plus easy and close access and safe secure storage space on Site for the Product(s). For supply-only Orders a Delivery Note will be
sent which must be signed by an authorised signatory to confirm safe receipt of the Product(s). If no authorised signatory is available the Product(s) will be returned to the
Company’s warehouse and a further delivery must be arranged which will incur an additional delivery charge.
11.8 All risk in the Product(s) shall pass to the Customer upon delivery.
11.9 The Product(s) must be inspected on delivery and any damages and/or shortages identified to the driver and detailed on the Delivery Note. No shortage, faulty or damaged goods claims will be recognised unless
identified to the driver at time of delivery. ‘Not checked’ on the Delivery Note is not acceptable in the event of a subsequent claim.
Delivery times may wary depending on product you have purchased, it takes 2-3 working days for glass fittings, 3-5 working days for long items and 5-15 working days for items made from glass.